Liberty Travel

Reviews about Liberty Travel

• a d

  Aug, 31 2018
  ★ ☆ ☆ ☆ ☆
  Awful experience with Liberty Travel. The agent that handled our trip booked the wrong dates for our hotel and transportation (basically the worst mistake a travel agent can make) so we ended up in a terrible room since the upgraded room that we reserved was unavailable and we were majorly inconvenienced, spending nearly 4 hours of the first day of our three day trip dealing with the fallout of her mistake.
  
  While we were there communication was excellent - "don't worry, we will take care of everything". Once we got home it was like pulling teeth to get any kind of refund. Ignored emails, no return phone calls. Finally I had to escalate things to corporate. All in almost 60 days to receive any resolution which was a pittance compared to the mistake. At this point I'm just glad to be done with it and I still haven't received a formal apology. I would not recommend Liberty Travel.

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